COVID-19 Updated Procedures
As mandated by the Governor of the State of Oregon, we must implement strict guidelines to prevent unnecessary COVID-19 exposure to our employees and customers. The health and wellness of both are a critical part of continuing to provide care for our patients. The following are the Social Distancing Protocols we have implemented at Rogue Equine & Companion Animal Clinic, and will continue until further notice.
1. We are asking small animal clients to remain in their vehicles when they arrive at Rogue Equine & Companion Animal Clinic for appointments and procedure drop-offs. We also ask that clients park directly in front of the building, in front of the “Curbside” banner.
Equine clients may pull through the front gate, once opened. Similarly, we ask that you remain in your vehicle or with your horses. Horses shall either remain in the trailer or tied to the side.
2. Small animal clients – Please call 541-826-9041 to inform us of your arrival. The front desk will inform the appropriate staff member.
3. A member of our staff will approach your vehicle wearing appropriate personal protection equipment. They will take a history and will ask if you are willing to remain in your car for the duration of the appointment or wait in our office area, if space is available. Please note that the office waiting area is limited to one person and our mask policy is strictly enforced. Owners are not permitted in the exam room except for end-of-life circumstances.
Equine clients are asked to remain outside, either with their horses or within their vehicle.
4. For canine patients, we will provide two slip leads. Please place these leads securely around your dog’s neck. Cats must be secured in an appropriate carrier. If we do not feel your pet is secure, we will not be able to take custody – for their safety.
5. Your animal will be brought to our treatment area to be examined by one of our staff veterinarians. Your animal’s vitals will be taken and the history provided will be communicated thoroughly by the staff member who moved the animal from your vehicle to the exam room.
Equine patients will be examined outside initially and then taken inside to the equine exam room area by a veterinary assistant. Owners may enter the large equine exam room if wearing a mask and maintaining a minimum 6 foot distance from our staff and their horse while the exam, procedure or treatment continues.
6. The veterinarian will communicate with you and relay their findings to you.
7. Your animal will be returned to your vehicle once all recommended treatments and testing have been completed. A member of our staff will go over your discharge summary, if not the veterinarian directly.
8. A member of the front office staff will call the number provided to request payment for your invoice via our website at https://rveh.com/payment.
9. We will be emailing all invoices at this time. However, we will accommodate those who request a hard copy of their invoice without hesitation. Please inform the front office of your preference.
10. To facilitate these changes, we have taken steps to provide many of our forms online and fillable for your convenience at https://rveh.com/forms
We appreciate your patience during these challenging times and welcome your feedback on how we can deliver the best possible service under these circumstances.